1. Where is the source of Monadnock Spring Water and is it tested?
Monadnock spring water comes from our own protected Wilton, New Hampshire property.  Our water is analyzed daily by members of our staff who have been certified by the IBWA.  The water is tested by an independent firm weekly and an extensive quarterly analysis for state and federal licensing purposes is performed.  Monadnock Mountain Spring Water exceeds state and federal standards, is a member of the International Bottled Water Association, and is Kosher. Back to Top 

2. What is the IBWA?
The International Bottled Water Association is the trade association representing the bottled water industry. The IBWA states, "As a condition of membership, bottlers must submit to an annual, unannounced plant inspection administered by an independent, internationally recognized third-party inspection organization. This inspection audits quality and testing records, reviews all areas of plant operation from source through finished product, and checks compliance with FDA Quality Standards, Good Manufacturing Practices, and any state regulations. For a list of bottled water regulations and IBWA members, visit IBWA's website at http://www.bottledwater.org Back to Top 

3. Is Monadnock Spring Water treated? How?
All water is pumped into our stainless steel storage silo. Before it reaches the silo, the water passes through a set of filtration units, contain filtering cartridges remove microscopic particles. The water then undergoes a process called "ozonation" that kills any bacteria present. Once these two steps are complete, this spring water is now available for use in our bottling operation and for delivery to homes and businesses.Back to Top 

4. Is there sodium or other contaminants in Monadnock Spring Water?
No, Monadnock Spring Water is free of impurities like sodium, chlorine and lead. See our Water Analysis table for more information.Back to Top 

5. Is bottled water regulated?
Yes. Bottled water is regulated by the FDA as a food product and must meet all applicable food packaging regulations. Back to Top

6. Where is Monadnock Spring Water available?
For your convenience Monadnock Spring Water also offers home and office deliveries. Monadnock Spring Water is available at retail outlets thoughout eastern Massachusetts and the Cape. See our Delivery Area Map Back to Top 

7. How much water will I/we need? . How often can deliveries be made?
Deliveries are usually made every 2-4 weeks, on a rotating schedule. .Back to Top 

8. Is it difficult to fill the cooler?
Filling a spill-safe cooler is easy; you simply remove the cap label from the top of the bottle, and place the capped bottle onto the cooler. The spill-safe attachment on all our coolers will push open the valve in the cover saving you from spilling or contaminating the water.  For more information see "No Spill System" or cooler cleaning instructions. Back to Top 

9. What is a non-spill, sealed system?
For your protection and sanitation, Monadnock water coolers are installed with a special non-spill, sealed system which is mounted on the reservoir. The non-spill sealed system prevents dust and germs from entering the cooler. When changing an empty bottle to a new, full bottle, you don't have to fuss about water spilling everywhere and you will never have an exposed reservoir. You get ultra pure water every time in easy to handle bottles! Back to Top 

10. What types of coolers do you have?
We have two types of coolers. The cook/cold cooler gives you room temperature water to cook with and ice cold water. The hot/cold cooler gives you instant hot water at 178 degrees and ice cold water at 38 degrees. You can enjoy instant hot beverages, like teas, hot chocolate and instant soups without having to deal with heating water in a microwave any longer! Child resistant valves are also available on each unit. Each attractive, state-of-the-art water cooler requires only one square foot of floor space and a nearby three-prong outlet. The water cooler easily fits into your kitchen or office and blends with your decor. Back to Top 

11. What other products do you provide?
Monadnock Spring Water is available in 1-gallon and 2.5-gallon containers. It is also available in cases of 16.9oz bottles (with or without sport tops) and 33.8oz. bottles.Back to Top 

12. How long has MMSW been in business?
Monadnock Mountain Spring Water is a family-owned business that has produced and distributed top-quality water since 1919..Back to Top 

13. Is there a leak?
When a leak appears from a bottled water cooler, 99 times out of a 100 it is due to a defective water bottle. After many cycles of cleaning and sanitizing, polycarbonate bottles can sometimes develop a tiny fracture or a pinhole. It may initially hold water, but once the bottle is placed on the cooler and the water level drops during use it cannot hold the vacuum which develops. It is the vacuum which keeps the water in the inverted bottle. To determine whether a bottle is leaking, remove it from the cooler. Allow the cooler to sit without the bottle and without anyone using it for at least one hour. After the hour, if you can fill a cup of water from the cooler without putting a new bottle on then the bottle is defective. You will have to replace the bottle on the cooler. Return the damaged bottle to your driver on your next delivery day, marked prominently with the word LEAKER. The bottle will be taken out of production and recycled into other products made of polycarbonate. Back to Top 

14. If I am an AutoPay customer (automatic payment of monthly invoice through credit card), why am I receiving a bill?
We send out an invoice to auto-pay customers for your records only. We want our customers to be able to check monthly charges and to know the amount that we will be charging to your credit card.Back to Top 

15. On my bill it says 3 5-gal spring water and 3 5-gal returns but I do not see the credit for my empties.
On even-exchange (delivered 3 bottles/picked up 3 empties) deposit/credit amounts will not appear. In this case you are only being charged for the water delivered. If the amount of water that is delivered is different from the amount of empties that were picked up you will see either bottle deposits or credit amounts on your bill. Back to Top